Privacy policy.
Last updated: March 2025
1. Privacy Policy
The Kindful is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.thekindful.com or engage with our services. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
We reserve the right to make changes to this Privacy Policy.
Our contact details
Name: The Kindful CIC
E-mail: susan.liverman@thekindful.com
Privacy Policy Last Updated: March 2025
The information we collect
Personal information: When you contact us or register for our services, we may collect your name, email address, phone number, and address.
Course participation information: For those participating in our courses, we may collect information related to your mental health and wellbeing through screening questionnaires and feedback forms.
Website usage information: We collect standard information about how you use our website through cookies and similar technologies.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Provide our service to you. This includes for example providing you with products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
Enhance your customer experience;
Fulfil an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we
Process your Personal Data for the following purposes:
To identify you;
To provide you a service or to send/offer you a product;
To communicate either for sales or invoicing;
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
To send you personalised offers (from us)
To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
To conduct questionnaires concerning client satisfaction; (gathering feedback)
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
To send you newsletters and campaign offers (only from us)
For other purposes we have asked your consent for;
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than required by the relevant tax authorities.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered.
To do this, we will ensure that:
The link between purposes, context and nature of Personal Data is suitable for further Processing;
The further Processing would not harm your interests and
There would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
How we use your information
We use your information to:
Deliver our services to you
Communicate with you about our services
Ensure our services are appropriate and safe for your needs
Improve our services and website
Comply with our legal obligations
Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners:
Google, We use Google Analytics service to measure the performance of this website and this involves storing information about your IP Address, details of your internet browser software and how you interact with this website.
Paypal and Stripe process credit/debit card payments for orders made through this website. We forward you to their respective websites for them to collect your order information and by placing an order you agree to their own privacy arrangements and policies.
Connected third parties:
Square Space software (and associated add-ons) we use to manage the content of this website and who host this website
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
How we store your personal information
Your information is securely stored.
We use safe protocols for communication and transferring data (such as HTTPS).
We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we cannot guarantee the security of information.
However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
We keep your personal information for the time period you are registered with us and / or for 6 years following the date your registration with us lapses. We will then dispose of your information by deleting it from our website and all devices used by The Kindful
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. To exercise these rights, please contact susan.liverman@thekindful.com.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact us
If you have any questions about this Privacy Policy, please contact:
Email: susan.liverman@thekindful.com
2. Cookie Policy
Cookie Policy - The Kindful
Last updated: March 2025
Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users\’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don\’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don\’t have to re-enter this information next time when commenting.
Analytics cookies – these cookies are used to track the use and performance of our website and services
Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator\’s permission.
These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings.
Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
3. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at susan.liverman@thekindful.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
TERMS AND CONDITIONS
Terms and Conditions - The Kindful
Last updated: [Current Date]
Introduction
By using our website and services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or services.
Use of our website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone elses use and enjoyment of the website.
Services
Our services are not a substitute for medical or psychiatric treatment.
We reserve the right to refuse service to anyone for whom our services may not be appropriate.
Course bookings are subject to availability and screening for suitability.
Content and copyright
All content on this website, including text, graphics, logos, images, and software, is the property of The Kindful and is protected by UK and international copyright laws.
Liability limitations
We provide our services with reasonable skill and care.
We do not guarantee that our website will be secure or free from bugs or viruses.
We are not liable for any loss or damage that is not foreseeable.
Changes to these terms
We may revise these terms and conditions at any time by amending this page. Please check this page regularly to ensure you are familiar with the current version.
Governing law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
4. Business Information
About The Kindful CICM Company number: 16160016
The Kindful is a mental health education business operated by Susan Liverman. We are a community interest company which means that our profits are used to benefit the community rather than private shareholders, with profits reinvested to achieve social objectives.
Business details:
Business name: The Kindful
Email: susan.liverman@thekindful.com
Community Interest Company (CIC) Registration Number: 16160016
5. Accessibility Statement
Accessibility Statement - The Kindful
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website.
Accessibility features
Our website aims to:
Use clear, simple language
Provide appropriate contrast between foreground and background
Have a consistent navigation structure
Be compatible with screen readers
Allow users to resize text without breaking the layout
Feedback and contact information
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:
Email: susan.liverman@thekindful.com
6. Copyright Notice - footer
Copyright Notice - The Kindful © 2025 The Kindful. All rights reserved.
All content, materials, and intellectual property on this website, including but not limited to text, graphics, logos, images, videos, worksheets, and course materials are the property of The Kindful and are protected by copyright laws.
Unauthorised use, reproduction, or distribution of any content from this website is strictly prohibited without express written permission from The Kindful.
7. Professional Credentials
Professional Credentials - The Kindful
Susan Liverman holds the following qualifications and professional registrations:
Master's in Mindfulness-Based Cognitive Therapy from the University of
Oxford
Registered with the British Association of Mindfulness-Based Approaches
(BAMBA)
Personal mindfulness practice since 2008
Corporate experience since 2004
All teaching at The Kindful follows the UK Good Practice Guidelines for mindfulness- based teachers as established by BAMBA, the British Association of Mindfulness Based Approaches, which has stringent criteria for registration.
8. Insurance Information
Insurance Coverage - The Kindful
The Kindful holds appropriate professional indemnity and public liability insurance for all its activities, providing coverage for all services offered.
Our insurance covers:
Professional indemnity for mindfulness teaching
Public liability for in-person courses and workshops
Online teaching activities
You may request verification of our insurance coverage